Add Row
Add Element
cropper
update

Provider Impact

update
Add Element
  • Home
  • Categories
    • Medicare + RTM
    • Pharmacy Insights
    • Provider Spotlights
    • HR & Staff Benefits
  • Featured Business Profiles
June 28.2025
3 Minutes Read

How Next Level Urgent Care Uses Technology to Enhance RCM and Patient Care

Healthcare automation in Becker's Hospital Review magazine cover

Transforming Revenue Cycle Management in Healthcare

In today’s fast-paced healthcare environment, efficiency isn’t just a luxury—it's a requirement. Organizations like Next Level Urgent Care have recognized that integrating technology into traditional systems can significantly enhance operational performance. Previously relying on manual processes, Next Level has adopted digital engagement tools in partnership with RevSpring, enabling them to revamp their revenue cycle management (RCM) and elevate both patient and staff experiences.

The Shift from Manual to Automated Processes

Manual processes can create bottlenecks that frustrate staff and confuse patients. At Next Level, fragmented systems left staff burdened with redundant tasks. Bill McGrath, the Chief Technology Officer at Next Level Urgent Care, discussed in a recent webinar how automation has shifted this narrative. “We used to have a massive team of patient account representatives who literally were just taking calls. Now we don’t have that anymore,” McGrath shared. This shift not only alleviates staff workloads but also repositions them to tackle more complex issues that require human insight.

Improved Patient Experience Through Streamlined Services

The introduction of a digital-first approach has led to profound improvements in patient experience. With a focus on practice automation, pre-registration times plummeted from eight minutes to just four and a half. This efficiency is crucial for reducing in-clinic congestion, with about 80% of patients now completing online registration before they even step foot in a clinic. As a result, average wait times have dropped to under ten minutes, significantly enhancing patient satisfaction.

Patient Confidence and Transparency in Billing

Transparency is another crucial benefit of integrating healthcare automation tools. By providing clear cost estimates and digital-first billing options, patients feel more confident knowing their balances are accurate. “Patients are a lot more confident that the balance we’re charging them is actually real,” McGrath remarked. Low wait times and transparency have led to significant increases in Net Promoter Scores, climbing from the mid-70s to the high 80s and low 90s.

Growth Through Strategic Partnerships

Next Level Urgent Care doesn’t just benefit from automation; their partnership with RevSpring has been instrumental for their growth strategy. Without a proportional increase in administrative staff, Next Level has expanded its clinic footprint to over fifty locations, achieving about 50,000 visits per month while supporting more than 50,000 direct primary care members. Mr. McGrath stated, “That was definitely an excellent strategic choice… we’d make the same choice again.” This successful partnership underscores the importance of leveraging technology for sustainable growth.

Future Trends: AI and Beyond

The integration of AI technology, such as voice AI agents and missed call automation, is becoming increasingly relevant in the healthcare industry. These AI-driven solutions not only streamline workflow but also enhance patient engagement—a crucial component of practice revenue optimization. With healthcare compliance and patient engagement tools at the forefront, the future of healthcare looks promising for organizations willing to adapt and innovate.

Conclusion: Embrace the Change for Better Outcomes

As healthcare providers, embracing automation and technology is vital to not only improve operational efficiency but also enhance patient satisfaction and drive business growth. The story of Next Level Urgent Care serves as a powerful reminder of the role that strategic partnerships and innovative solutions can play in transforming healthcare delivery. As we look to the future, it’s essential for independent practitioners, urgent care directors, and other healthcare providers to leverage technology to meet patient needs efficiently and effectively.

Don’t get left behind in this technological revolution—evaluate how you can implement digital front desk solutions and remote therapeutic monitoring in your practice for better efficiency and profitability!

Provider Spotlights

7 Views

0 Comments

Write A Comment

*
*
Related Posts All Posts
11.12.2025

How WIC's Telehealth Program Transforming Maternal Health Through Diet Improvements

Update Innovative Approaches to Maternal HealthThe Women, Infants, and Children (WIC) program has taken a transformative step towards improving maternal health through the incorporation of telehealth strategies. A recent randomized controlled trial highlighted that pregnant women participating in a smartphone-based intensive behavioral modification program witnessed modest but significant improvements in their gestational weight gain compared to those receiving conventional care. Notably, participants enrolled in the Healthy Beginnings program gained an average of 1.4 fewer kg than their counterparts, showcasing the potential effectiveness of telehealth interventions in this domain.Dr. Leanne Redman from Pennington Biomedical Research Center emphasized that while involved mothers gained less weight, the educational components of the program also led to enhanced dietary habits across all participants. These findings underline the pressing need for scalable health solutions, particularly in underserved communities where traditional healthcare access may be challenging. "We need to learn how to better rely on our telehealth, especially in these populations that are really difficult to reach and keep them engaged," Dr. Redman noted, advocating for ongoing investments in digital health technologies.Understanding the Importance of Weight Management During PregnancyGestational weight gain can significantly impact both maternal and fetal health. The study pointed out that women at higher BMIs are particularly prone to adverse pregnancy outcomes, such as gestational diabetes and complications during delivery. Thus, maintaining a controlled weight gain during pregnancy is crucial.Current guidelines suggest that optimal weight gain during pregnancy varies based on a woman's body mass index (BMI), with those in the normal range recommended to gain 25-35 pounds, while women with obesity should limit their gain to 11-20 pounds. This variance highlights the importance of individualized care strategies, which the Healthy Beginnings program sought to address by providing tailored support to participants.Empowering Women Through Education and FeedbackA unique feature of the Healthy Beginnings program is its behavioral modification approach. Participants received comprehensive nutrition education, physical activity resources, and ongoing feedback through the use of digital tools such as Fitbit and BodyTrace scales. These elements motivated women to engage more fully in their health management through gamification—a point system rewarding active participation.This innovative use of technology not only fosters a sense of community among participants but also enhances accountability, encouraging women to adhere to healthier lifestyle choices throughout their pregnancy. This kind of integration can significantly influence long-term health outcomes for both mothers and infants.The Future of WIC and TelehealthThe implications of this research extend far beyond the study's sample. As healthcare increasingly shifts towards value-based care models, WIC programs can leverage these findings to advocate for continued telehealth implementation. As Dr. Redman stated, successful interventions like Healthy Beginnings equip healthcare systems with a model for addressing the broader challenges of maternal and infant health in a cost-effective and scalable way.Furthermore, integrating telemedicine into WIC services aligns with the ongoing healthcare reform initiatives that emphasize preventive care and patient-centered approaches. With healthcare providers increasingly recognizing the benefits of remote patient monitoring tools, the aforementioned study sets an example for future endeavors aimed at enhancing maternal health through innovative solutions.Creating Lasting ChangeAs policymakers, healthcare executives, and providers consider the lessons from the WIC telehealth program, the importance of clinical education and continual research updates cannot be overstated. Continuous engagement with both providers and patients is essential for developing solutions that effectively address healthcare disparities while promoting health equity.Call to Action for Healthcare StakeholdersAs a healthcare professional, consider how integrating telehealth strategies similar to the Healthy Beginnings program can enhance engagement and improve outcomes in your practice. Explore potential community partnerships and invest in digital health tools to reach underserved populations effectively. Together, we can create a ripple effect of positive health outcomes for mothers and their children.

11.10.2025

Proton Pump Inhibitors and Breast Cancer: Risks You Must Know

Update Understanding the Impact of Common Medications on Breast Cancer Outcomes Breast cancer patients often find themselves juggling multiple medications as they navigate their treatment journey. Recently, research has revealed concerning connections between everyday medications—specifically proton pump inhibitors (PPIs)—and worse survival outcomes in these patients. As enlightening as it is alarming, these findings necessitate a closer examination of the medicines used in conjunction with cancer therapies. A Closer Look at Proton Pump Inhibitors Proton pump inhibitors are commonly prescribed to manage stomach acid, but studies indicate that their use during breast cancer treatment may have dire consequences. A recent observational study positioned PPI usage alongside anti-cancer therapies, demonstrating an association with poorer overall survival (HR 1.19) and progression-free survival (HR 1.11). Furthermore, patients taking PPIs faced a heightened risk for grade ≥3 adverse events, raising concerns that warrant immediate attention from healthcare providers. Similar Medications, Different Risks While PPIs revealed unusual risks, other commonly used medications like statins and metformin did not show significant connections to worse survival outcomes in breast cancer patients. However, medications such as beta-blockers, ACE inhibitors, and calcium channel blockers had associations with higher rates of severe adverse events. This raises the critical need for healthcare providers to monitor patients’ overall medication regimens closely. The Age-Old Dilemma of Medication Management The intersection of cancer treatment and common medications invites crucial considerations. On one hand, patients should never cease taking essential medications for reflux or other comorbidities without consulting their physician. On the other hand, clinicians are now faced with the challenge of determining whether these medications genuinely enhance patient well-being or contribute to detrimental effects. Emphasizing Personalized Care As researchers ponder the potential risks associated with routinely used medications, the call for personalized approaches to patient care becomes increasingly vital. Each patient's condition, treatment plan, and overall health profile should guide decisions on medication use. It's not merely about prescribing the right cancer treatment but also ensuring that ancillary medications support rather than undermine patient health. Implications for Clinical Practice and Future Research Healthcare professionals are urged to adjust their approaches. Continuous education on clinical practices in prescribing medications is essential, particularly regarding non-cancer therapies used by breast cancer patients. Collaboration between oncologists and general practitioners will foster a more physician-focused strategy, enhancing patient safety throughout treatment. Community and Healthcare Collaboration This situation presents unique opportunities for community-driven health initiatives. For example, integrating educational programs that facilitate interaction between patients and providers could create awareness regarding medication management. Grassroots movements dedicated to patient advocacy will strengthen communication and bolster support systems for those fighting breast cancer. Take Action Today The gravity of these findings emphasizes the importance of informed and engaged healthcare practices. Providers should actively review and assess their patients' medications holistically, focusing on shared decision-making to enhance treatment efficacy while minimizing any adverse effects. By prioritizing a more personalized approach, we stand to positively impact the lives of many cancer patients.

11.09.2025

Exploring the Potential of SVR4 as a Leading Indicator in Hepatitis C Treatment Outcomes

Update Revolutionizing Hepatitis C Treatment Assessment: The Power of Early Results In a significant advancement for hepatitis C virus (HCV) treatment, recent studies highlight the effectiveness of assessing sustained virological response at four weeks post-treatment (SVR4) as an indicator for patient recovery. Traditionally, many healthcare providers have relied on the 12-week assessment (SVR12) as the standard for determining whether a patient has been cured. However, new findings suggest that SVR4 may offer a more timely and reliable prediction of treatment success. Understanding SVR4 and Its Implications Researchers analyzing data from four POLARIS trials presented at the AASLD annual meeting found that 99.2% of patients who achieved SVR4 also realized SVR12, underscoring SVR4’s profound predictive value. Dr. Marc Bourlière emphasized that the rapid assessment allows healthcare providers to identify patients at risk of treatment failure sooner, thereby improving the likelihood of timely re-treatment. The Challenge of Patient Follow-Up One of the persistent issues in hepatitis C treatment is ensuring that patients return for follow-up assessments. The time-sensitive nature of SVR4 could bridge this gap, reducing the number of patients lost to follow-up by facilitating faster assessments. In vulnerable populations, where compliance might be a challenge, establishing an early marker for success may keep patients engaged with their healthcare post-treatment. Predictive Accuracy: What the Data Shows The data from the POLARIS studies revealed that SVR4 not only has a 100% negative predictive value (NPV) but also achieves a remarkable sensitivity in identifying those likely to achieve SVR12, regardless of whether the patient had a prior treatment history with direct-acting antivirals (DAA). Notably, none of the 23 patients identified as SVR4 failures achieved SVR12, providing clinicians with a substantially reliable early indicator of treatment efficacy. Risk Factors in Past Treatments The findings drew attention to patient demographics, particularly that a significant portion of those who relapsed were male and had HCV genotype 1. These insights emphasize the importance of tailoring treatment plans based on individual characteristics, including prior treatment experiences, which can affect treatment outcomes. Broader Implications for Hepatitis C Management As healthcare practitioners, recognizing the potential of SVR4 can reshape our approach to hepatitis C management. The 2025 Hepatitis C Point of Care Test and Treat Algorithm supports this shift, indicating that SVR4 is suitable for evaluating cure status, particularly in patients without cirrhosis or a history of DAA treatment. This evolution in treatment assessment could enhance the quality of care and streamline the pathway to successful patient outcomes. Future of Hepatitis C Management: Reevaluating Follow-Up Procedures With the growing confidence in SVR4’s predictive capabilities, it becomes imperative for healthcare providers to modify their follow-up procedures for hepatitis C patients. As Dr. Bourlière pointed out, maintaining ongoing surveillance for patients with high transmission risk is crucial. The call to action is clear: healthcare providers must adapt to these emerging guidelines to secure better patient outcomes and mitigate risks associated with viral relapse. In conclusion, the promising results surrounding SVR4 underscore a pivotal moment in hepatitis C treatment practices, equipping healthcare providers with the tools necessary for timely interventions and improved patient follow-up. As we integrate these findings into clinical practice, we can empower our patients on their journey to recovery.

Terms of Service

Privacy Policy

Core Modal Title

Sorry, no results found

You Might Find These Articles Interesting

T
Please Check Your Email
We Will Be Following Up Shortly
*
*
*