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December 03.2025
3 Minutes Read

Exploring MakeMyTrip's Inclusive Talent Strategies: The Path to Innovation

Confident man in warm modern setting related to talent management strategy.

Revolutionizing Talent Acquisition: MakeMyTrip's Innovative Strategy

In a rapidly evolving corporate landscape, MakeMyTrip, India's prominent online travel company, stands out for its dynamic approach to talent acquisition and management. With a workforce growth from 4,576 to 5,122 in just a year, the company's focus on inclusive hiring is not merely a trend but a strategic business investment aimed at driving innovation and enhancing performance.

Emphasizing Diversity in Hiring

MakeMyTrip's talent strategy reflects a critical pivot—going beyond the traditional IIT-IIM graduate model to embrace talent from various educational backgrounds, particularly from Tier 2, 3, and 4 cities. As Yuvaraj Srivastava, Group Chief Human Resources Officer, notes, this has significantly broadened their talent funnel, promoting diversity in thought and experience. This shift is not only essential for creativity but also positions the company to address a broader audience in the evolving travel market.

Internal Growth: Building from Within

In addition to expanding its external talent pool, MakeMyTrip has invested heavily in internal talent development. Srivastava reveals that nearly 40-50% of roles are filled by internal candidates. Through strong succession planning and programs designed to nurture leaders—like the Product Academy and Leadership Academy—the company has cultivated a culture of peer learning where leaders act as trainers. This not only boosts employee engagement but also reinforces a sense of loyalty and belonging, essential components in employee retention strategies.

Empowering Women Leaders: Path Find-Her Initiative

Recognizing the importance of representation and diversity, MakeMyTrip has initiated the Path Find-Her program. This innovative journey tailors development plans specifically for women leaders, providing mentorship directly from high-level executives, including the CEO. By promoting women in leadership roles and supporting them through initiatives like a maternity mentor program, the company actively reinforces its commitment to employee benefits and inclusivity, demonstrating a forward-thinking approach in HR best practices.

The Role of HR Technology in Modern Workforces

The integration of HR technology plays a pivotal role in this strategic shift. MakeMyTrip utilizes advanced HR software solutions to streamline processes, analyze workforce metrics, and ensure payroll compliance. By deploying workforce analytics, they can make data-driven decisions to optimize employee engagement and satisfaction, essential factors in any effective talent management strategy.

Looking to the Future: What Lies Ahead?

As MakeMyTrip continues to grow and adapt in the changing landscape of the corporate world, its commitment to innovation remains steadfast. Srivastava's journey from the Army to HR is emblematic of the leadership qualities cultivated within the organization, showcasing resilience and adaptability—traits that resonate throughout the company's workforce.

The proactive measures taken by MakeMyTrip can be seen as a model for other companies looking to enhance their talent acquisition strategies. By prioritizing inclusive hiring, fostering internal growth, and leveraging technology, they not only attract top talent but also create a vibrant company culture that can withstand the trials of an ever-evolving market.

Get Inspired: Your Role in Talent Management

For HR professionals looking to elevate their own companies, take a page from MakeMyTrip's playbook—embrace diversity, invest in your people, and utilize technology in a strategic way. Start transforming your talent management practices today to enhance your organizational culture and employee satisfaction.

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